Team Rubicon USA Help Desk
Utilize the appropriate portal below to access technical support features, including a comprehensive help ticket system, a catalog of requestable services, and an ever-expanding knowledgebase with user guides and more.
Don't have a TR USA Email?
If your email ends in '@gmail.com', '@yahoo.com', or others, find answers to your questions here.
Have a TR USA Email?
If you have an '@teamrubiconusa.org' email address, submit help tickets and service requests here.
Volunteer Leaders & Staff with questions about the Digital Transformation should start here!
Volunteer Leaders & Staff with questions about the Enterprise Management System should start here!
Hours of Operation:
Monday-Friday 8 a.m. - 5 p.m. PT. Closed on business holidays.
PLEASE NOTE: DUE TO A HIGHER THAN USUAL VOLUME OF SUPPORT REQUESTS, WE'D ASK THAT YOU ALLOW UP TO 5 BUSINESS DAYS FOR A RESPONSE.
For Current Field OP Requests, please reach out to the Field Tech Section directly (240) 485-8883.
Greyshirts deployed to an active field operation may use the above portals, but must be certain to select "Active Field Operation" as both the Location & Category for all requests in order to ensure timely service.