Team Rubicon USA Help Desk

Utilize the appropriate portal below to access technical support features, including a comprehensive help ticket system, a catalog of requestable services, and an ever-expanding knowledgebase with user guides and more.

Greyshirt image
Don't have a TR USA Email?

If your email ends in '@gmail.com', '@yahoo.com', or others, find answers to your questions here.

DX image
Have a TR USA Email?

If you have an '@teamrubiconusa.org' email address, submit help tickets and service requests here.

DX/Outlook

Volunteer Leaders & Staff with questions about the Digital Transformation should start here!

VMS image
EMS

Volunteer Leaders & Staff with questions about the Enterprise Management System should start here!

Hours of Operation:

Monday-Friday 8 a.m. - 5 p.m. PT. Closed on business holidays.

PLEASE NOTE: DUE TO A HIGHER THAN USUAL VOLUME OF SUPPORT REQUESTS, WE'D ASK THAT YOU ALLOW UP TO 5 BUSINESS DAYS FOR A RESPONSE.

For Current Field OP Requests, please reach out to the Field Tech Section directly (240) 485-8883.

Greyshirts deployed to an active field operation may use the above portals, but must be certain to select "Active Field Operation" as both the Location & Category for all requests in order to ensure timely service.